Comments on: Adventures in Customer Service, Episode 7428 http://tntluoma.com/unedited/adventures-in-customer-service-episode-7428/ Stuff I've Written Down Thu, 04 Mar 2010 19:19:44 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ted Baker http://tntluoma.com/unedited/adventures-in-customer-service-episode-7428/comment-page-1/#comment-1298 Ted Baker Sun, 09 Jan 2005 02:59:05 +0000 http://tntluoma.com/?p=479#comment-1298 <p>Thought I'd share my customer service story with a company we both know.</p> <p>I have had a problem that has been prenventing me from using the last couple of Opera 7.60 previews and the new v8 beta. As soon as I try to go to any URL, it crashes, so I filed a bug report.</p> <p>I have exchanged emails with Axel Siebert of Opera over the past few days. He has narrowed the problem down to what he believes is a bug in one of two other apps I run. He wants to narrow it down to which specific app so he can notify its author about the bug and its potential to cause problems with other apps. He has a workaround which he believes will solve my problem. Every one of my emails has been answered promptly.</p> <p>Imagine, a company with millions of users, and their rep is taking a significant amount of time to solve a problem that might affect a fraction of one percent of their users.</p> <p>Thanks, Axel and thanks, Opera.</p> Thought I’d share my customer service story with a company we both know.

I have had a problem that has been prenventing me from using the last couple of Opera 7.60 previews and the new v8 beta. As soon as I try to go to any URL, it crashes, so I filed a bug report.

I have exchanged emails with Axel Siebert of Opera over the past few days. He has narrowed the problem down to what he believes is a bug in one of two other apps I run. He wants to narrow it down to which specific app so he can notify its author about the bug and its potential to cause problems with other apps. He has a workaround which he believes will solve my problem. Every one of my emails has been answered promptly.

Imagine, a company with millions of users, and their rep is taking a significant amount of time to solve a problem that might affect a fraction of one percent of their users.

Thanks, Axel and thanks, Opera.

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